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Terms & Conditions that protect your account

When you open an account on depo 168, you're agreeing to a clear set of rules that govern how we handle your money, verify your identity, and settle…

Account verification requiredWithdrawal checks in placeDispute resolution process

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What our terms cover and where they apply

depo 168 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms apply to every account opened on depo 168, regardless of which payment method you choose. We operate where local law permits, and your use of the platform means you accept these terms in full. Account eligibility depends on local law in your region. When

1
you deposit, you confirm you are of legal age and not on any exclusion list. We reserve the right to suspend accounts if we detect fraud, underage access, or violation of these terms. Withdrawals are subject to identity verification to protect both you and our payment
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partners — DANA, OVO, GoPay and QRIS require this step before funds leave your wallet. If you believe we've breached these terms, our support team in Medan is available to review your case.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR POLICY TEAM

How to contact us about your terms or account access

Team online

Live chat support

Open a ticket from inside your account dashboard. Our team responds during operating hours to clarify any term, explain a withdrawal hold, or help with identity verification disputes.

Email escalation

Send account access or terms disputes to our support inbox. Include your account ID and a clear description of your concern. We aim to reply within 24 hours.

Account settings

Review your personal details, payment method and communication preferences directly in settings. Update your verified address or phone number if they change, and we'll re-verify them before the next withdrawal.

ACCOUNT PROTECTION MEASURES

How we secure your data and enforce these terms

Identity verification

Before your first withdrawal, we verify your name, date of birth, and address against official documents.

Payment security

All deposits and withdrawals go through encrypted channels. DANA, OVO, GoPay and QRIS transactions are matched to your verified account…

Data retention

We keep your account data and transaction history for seven years to comply with local law and to investigate disputes.

Dispute records

If you contest a withdrawal or report unauthorised activity, we log your claim and investigate within 14 days.

Account suspension rules

We may suspend your account if we detect fraud, underage access, or repeated breaches of these terms.

Request your information

You have the right to request a copy of all personal data we hold about you.

Frequently asked questions about our terms

Click 'Forgot password' on the login page and enter your verified email. We'll send you a secure reset link that expires after one hour. If you can't access your registered email, contact support with proof of identity and we'll help you regain access.

You can update your withdrawal method in account settings before you request a payout. If you deposited via OVO but want to withdraw to DANA, you'll need to verify DANA as your new withdrawal destination first.

Withdrawal limits depend on your account age and verification level. New, unverified accounts may have lower limits than fully verified ones. Check your account settings for your current daily and weekly caps, or ask support.

Once we verify your withdrawal request, DANA, OVO, GoPay and QRIS payouts usually arrive within 15 minutes to 1 hour. Bank transfers may take 1–2 business days. Your account shows the status and expected arrival time.

Report it to support immediately with your account ID. We'll place your account under review, contact your payment provider, and investigate the transaction. Provide any security details you remember, like the time it happened and your device location.

Yes. Go to account settings and select 'Download transaction history'. We'll prepare a file showing every deposit, withdrawal, game round and balance change. This takes up to 48 hours for accounts with a year of activity.

Your account remains active indefinitely. We won't close it or charge dormancy fees. However, if we detect unusual activity or you request closure, we'll verify your identity before processing any withdrawal or returning your balance.

Terms & Conditions that protect your account

How to contact us about your terms or account access

Live chat support

Email escalation

Account settings

How we secure your data and enforce these terms

Identity verification

Payment security

Data retention

Dispute records

Account suspension rules

Request your information

Frequently asked questions about our terms

01 What happens if I forget my password?

02 Can I change my withdrawal payment method after I deposit?

03 What is the maximum withdrawal amount per day?

04 How long do withdrawals take after I request them?

05 What if I dispute a withdrawal that I didn't request?

06 Can I download my account history and transactions?

07 What happens to my account if I don't log in for a long time?

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