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How We Protect Your Information

When you open an account on depo 168, your personal details and account activity are encrypted and stored securely.

Encrypted account credentialsSecure payment verificationLocal law compliance for Indonesia
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depo 168 How We Protect Your Information
REACH OUR TEAM

Contact Us About Your Data

If you have questions about what data we hold, how we use it, or want to request access or deletion, our support team is ready to help. You can reach us through live chat, email, or the contact form in your account settings. We respond to data requests within seven business days.

Team online

Live Chat

Available 24/7 in the account menu. Ask about your data, request deletion, or report privacy concerns. An agent will guide you through the process.

Email Support

Send privacy inquiries to our compliance team. Include your account email and describe your request. We reply within one business day.

Account Settings

Go to Profile > Privacy & Security to see your stored data, download your account records, or submit a formal data request.

SECURITY AND RETENTION

How We Safeguard Your Account

Your account is protected by industry-standard encryption, two-factor authentication, and regular security audits. We monitor for suspicious login attempts and unusual transaction patterns.

Data Encryption

All account credentials and payment details are encrypted using TLS 1.2+.

Two-Factor Authentication

Enable 2FA in your account to add a second layer of security.

Payment Verification

Every withdrawal is verified against your registered DANA, OVO, GoPay or QRIS account before processing.

Session Management

Sessions expire after 30 minutes of inactivity for security. Log back in whenever you return.

Data Retention

We retain account data for as long as your account is active, plus 12 months after closure for legal compliance.

Your Data Rights

Request a copy of your data, update incorrect information, or ask for deletion anytime.

Frequently Asked About Your Privacy

Players in Medan and across Indonesia often ask how their data is used and how long we keep it. Below are answers to the questions we hear most.

Your personal identifiers (name, email, phone) are deleted within 30 days of closure. We retain anonymised transaction records for accounting and dispute resolution as required by law. You can request permanent deletion by contacting support; some records may be kept longer if a legal claim is active.

We use cookies to keep you logged in, remember your game preferences, and analyse traffic patterns. Most are session-only; some persist to track your lobby behaviour and improve user experience. You can disable non-essential cookies in your browser settings without losing access to your account.

Yes. Go to Profile > Privacy & Security and select Download My Data. We compile your deposits, withdrawals, gameplay history, and personal details into a portable file you receive within three business days via email.

We only share the minimum information with payment processors (DANA, OVO, GoPay, QRIS) to complete your transactions. We do not sell your data or share it for marketing. Depends on local law for fraud prevention authorities who may request it legally.

Every withdrawal request is checked against your account history and registered payment method. We confirm the destination bank or e-wallet matches your profile. If you withdraw to a new account, we verify it's registered to the same name before processing.

Contact our support team immediately via live chat or email. We'll freeze your account, investigate the transaction, and if fraud is confirmed, reverse it within 24 hours. Change your password and enable two-factor authentication to prevent future breaches.

We retain full gameplay records (bets, wins, game titles) for 24 months for dispute resolution and regulatory compliance. After closure, gameplay logs are anonymised and kept for statistical purposes only. Request deletion of historical data anytime and we'll remove identifiers within seven days.

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